Products will be repaired, replaced depending on the circumstances. Warranty isn’t covered:

  • Damage of a product resulting from negligence.
  • Damage of a product resulting from unauthorized modification of the product.
  • Damage caused by natural disaster.
  • Damage caused due to not following the user manual.
  • Damage caused from natural wear on parts that are designed to wear out (chisels, blades, etc).
  • Damage caused by use in an environment that the product is not designed for.
  • Theft or loss of a product. 
  • To start a claim please email us at admin@ironshop.ca with the following information.
    • Name
    •  Phone number
    • Address
    • Product model number
    • Product serial number (found stamped on a metal plate on the product)
    • Where the product was purchased (including purchase number if known)
    • Date of purchase
    • A description of the defect
    •  Photographs of the product showing any defects

In no case shall The Iron Shop Canada, our directors, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products procured from The Iron Shop Canada, or for any other claim related in any way to your use of the any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the product.

Engines and Wood Chippers are covered by the manufacturer of the engine and covered by the warranty period specified by that manufacturer. Wear items including, but not limited to belts, bearings, blades, bed plates, blade guide blocks, chainsaw chains, chainsaw bars and tires are excluded from this warranty. Engines are included within the warranty. Warrantor reserves the right to change the design of its products from time to time without notice and without obligation to make corresponding changes in or to its products previously manufactured.

Support

The support for this warranty is that we will at its discretion provide replacement parts to the original purchaser. This is a parts only warranty and excludes labour and/or other costs associated with replacing parts. The Iron Shop Canada  reserves the right to discontinue or change materials, parts, models, or products, or to make substitutions.  We will ship replacement parts via a courier. Express shipping options may be available in certain regions and at an extra cost to the customer. Photos, videos, or the return of defective parts to our Customer Service may be required for proper root cause and replacement. When defective parts are required to be returned, a pre-paid courier shipping label will be provided to the customer.

Parts 

We does its best to stock all parts, but in some cases, parts may need to be ordered in and the customer will be notified upon arrival of required parts. The Iron Shop Canada will not be liable for any damages associated with the unavailability of parts.

The Iron Shop Canada Warranty Policy

Wood Chippers

The Iron Shop Canada offers a 2-year warranty on our wood chippers, including engines. This warranty covers all parts of the wood chipper, with the exception of moving parts such as knives.

Please note that the knives are considered consumable items and are therefore not covered under this warranty. However, customers have the option to purchase an additional set of knives.

Chainsaws

For chainsaws, the warranty period varies depending on the intended use:

  • For home use, we offer a 6-month warranty.
  • For commercial use, we offer a 3-month warranty.

Please note that the warranty period begins from the date of purchase.

This warranty policy is subject to terms and conditions. Please contact our customer service team if you have any questions or need further clarification.