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Coverage:
Repair or Replacement: We will repair or replace your wood chipper as needed, depending on the specific circumstances of the issue.
Warranty Period: This warranty is valid for 2 years from the date of purchase.
Exclusions: This warranty does not cover:
Damage due to negligence or misuse.
Unauthorized modifications to the product.
Natural disasters.
Non-compliance with the user manual.
Normal wear and tear on parts designed to wear out, such as chisels and blades.
Use in unsuitable environments.
Theft or loss of the product.
Claims Process: To initiate a warranty claim, please contact us at admin@ironshop.ca with the following details:
Your name, phone number, and address.
The product’s model and serial numbers.
The purchase location and number (if available).
The date of purchase.
A detailed description of the defect.
Photographs showing the defect.
Limitation of Liability: The Iron Shop Canada is not liable for any injuries, losses, or damages arising from the use of our products. This includes direct, indirect, incidental, punitive, special, or consequential damages, such as lost profits or savings.
Support: We provide replacement parts to the original purchaser as part of this warranty. This is a parts-only warranty and does not cover labor costs. We may ship replacement parts via courier, with express options available at an additional cost.
Parts Availability: While we strive to stock all parts, some may need to be ordered. We will notify you when the required parts arrive. We are not liable for any damages due to parts unavailability.
For more details, visit our website at ironshop.ca.
Transferability:
This warranty is non-transferable and applies only to the original purchaser of the product.
Exclusions for Misuse:
Damage resulting from the use of accessories not sold or approved by The Iron Shop Canada.
Damage from repairs performed by non-authorized service centers.
Maintenance Requirements:
Regular maintenance is required to keep the warranty valid. Failure to perform recommended maintenance can void the warranty.
Contact Information:
For warranty service or questions, please contact our customer service team at the provided email address or visit our website for more information.
Warranty Identification:
Upon purchasing a wood chipper, customers will receive a unique warranty number. This number is crucial for service and support and should be kept secure. The warranty number may also correspond to the invoice number, which serves as proof of purchase and is required for any warranty claims.
Limitations of Warranty:
This warranty is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
Liability for Injuries:
The Iron Shop Canada is not responsible for any injuries or trauma sustained while using our products, including wood chippers, chainsaws, engines, rock drills, and parts.
Customers are advised to follow all safety guidelines, manuals and instructions provided with the product to minimize the risk of injury.